Raul is a big fat liar.
BIG fat liar.
After spending an hour and a half on the phone with Gateway, I got to talk with James, aka Mr. Grumpy. I guess he was wishing he was out finding some great Black Friday deals out there in the heart of Texas, instead of pretending to 'help' people who's only Christmas wish is to have a working computer.
Mr. Grumpy informed me that no, our shiny new video card had not been shipped last Thursday. How could someone have told me it would be shipped when it was on back order and won't be in......
......for at least a month, or longer.
Mr. Grumpy wasn't interested in feeling sorry for me or anything of that nature. He thought it would be a better idea to basically call me a liar and tell me it was impossible for someone to have told me three weeks ago that the part would be in by the time my old video card arrived.
Ok.
I give up.
You win Gateway. I've no strength left to fight. I will sit here and get on with life and pretend I don't own one of your computers.
If and when a new video card arrives, I will be pleasantly surprised and make note of the date, sometime in the year of 2009. It will be the day of miracles and our family will gather round the silver piece of metal and wait with baited breath as the Husband fires up the ol' girl from her 3 month slumber. We will sing a song and say a prayer of thanks for having the gift of modern technology and for being given the opportunity of telling an estimated 894 people to never never never never NEVER buy a GATEWAY computer.
Don't think I won't be keeping track of how many people I have told.
In the distant future, when that UPS man arrives at my door, I will tell him too, and then I will tell all of you exactly how many people I have informed.
It's all I can do.
Showing posts with label Acer. Show all posts
Showing posts with label Acer. Show all posts
Friday, November 28, 2008
Tuesday, November 18, 2008
GATEWAY = #*^%@*!
Last post, I wrote about a little problem I was having with GATEWAY aka ACER computer company. Yes....GATEWAY.
No, I didn't swear at any of the GATEWAY employees I spoke with today.
No, our old video card has not yet arrived in New York. UPS phoned this morning to let me know this, and the fact that they couldn't ship it to Ontario from New York. I interrupted the very nice man on the phone to tell him it didn't need to go to Ontario after all. It needed to go back to Texas and that GATEWAY was supposed to have dealt with this issue yesterday.
No, GATEWAY didn't.
I told the lovely UPS man that I would call him back.
Yes, I was on the phone for 2 hours with GATEWAY this morning.
Yes, my migraine is back.
No, there was no record of anything I went through with GATEWAY this past Friday. I went through the whole thing with yet another GATEWAY customer service representative because they couldn't possibly connect me with the person who told me so very rudely to stop questioning her and that my old video card needed to get sent to Texas, not Ontario, even though I had her badge number.
Yes, I did get transferred to someone that the GATEWAY employee assured me could rectify my problem.
No, she couldn't.
She put me on hold after I explained my issue with her. She came back on the line and told me......ok, you probably won't believe any of this story from this point on, but I assure you, I couldn't possibly make this up.
She told me that the video card needed to get sent to Ontario.
Yes, I said, "YOU'VE GOT TO BE KIDDING ME."
No, she wasn't. To which I replied, "Fine. When it gets to New York tomorrow, ship it to Ontario."
To which the GATEWAY employee replied, "It's the customer's responsibility to ship the part."
I have to edit the next part quite a bit because it involves me losing it a wee bit and then apologizing to the GATEWAY employee for getting mad at her, but it basically ends up with me respectfully requesting to speak with her supervisor.
No, GATEWAY didn't have a supervisor I could speak with. No, there was NO GATEWAY employee she could transfer me to. I told her I was not going to pay for the card to be shipped back to Canada, and then pay for it to get shipped from BC to Ontario. She told me then I wouldn't be getting the new video card. I said this was unacceptable. This was not my fault. I've spent how many hours on the phone over this, and I wanted to speak with someone higher up about this.
The GATEWAY employee told me I could write a letter to their office in Texas to request they reimburse me. I took down the address and hung up.
Back on the phone with UPS. The wonderful guy suggested I just go and buy a new video card because by the time I pay for shipping from New York to BC and then from BC to Ontario, I would be spending that much anyways. But here's the clincher. If I put in a part that doesn't come from GATEWAY, the computer warranty is null and void if we have future problems. And let's face it, I'm not letting GATEWAY win this one.
Yes, I got back on the phone with GATEWAY. I immediately asked to speak with a supervisor. And this particular GATEWAY employee seemed fairly horrified with my story (which of course, was not documented anywhere on our service account) and he transferred me to 'level 2'.
I was put on hold and an automated message came on telling me I would have approximately a 5 minute wait. I was on hold for 40 minutes.
Yes, I told the whole story over again. And ended it with, "When the package arrives in New York tomorrow, I want your company to ship it to Ontario."
Yes, the GATEWAY employee put me back on hold. He kept coming back on line every 10 minutes or so saying he was still working on the problem.
25 minutes later, he finally came back on the line and asked if he could call me back once he's figured out a solution to the problem.
So, here I sit. I'm taking bets. When do you think I'll hear back from GATEWAY? Do you think I WILL hear back from GATEWAY? Do you think they'll ship my new video card? Do you think GATEWAY aka ACER sucks? Do you think we will EVER buy another GATEWAY/ACER product? Do you think my migraine will ever leave????
I'm going to go join the 'GATEWAY SUCKS' group on Facebook.
No, I didn't swear at any of the GATEWAY employees I spoke with today.
No, our old video card has not yet arrived in New York. UPS phoned this morning to let me know this, and the fact that they couldn't ship it to Ontario from New York. I interrupted the very nice man on the phone to tell him it didn't need to go to Ontario after all. It needed to go back to Texas and that GATEWAY was supposed to have dealt with this issue yesterday.
No, GATEWAY didn't.
I told the lovely UPS man that I would call him back.
Yes, I was on the phone for 2 hours with GATEWAY this morning.
Yes, my migraine is back.
No, there was no record of anything I went through with GATEWAY this past Friday. I went through the whole thing with yet another GATEWAY customer service representative because they couldn't possibly connect me with the person who told me so very rudely to stop questioning her and that my old video card needed to get sent to Texas, not Ontario, even though I had her badge number.
Yes, I did get transferred to someone that the GATEWAY employee assured me could rectify my problem.
No, she couldn't.
She put me on hold after I explained my issue with her. She came back on the line and told me......ok, you probably won't believe any of this story from this point on, but I assure you, I couldn't possibly make this up.
She told me that the video card needed to get sent to Ontario.
Yes, I said, "YOU'VE GOT TO BE KIDDING ME."
No, she wasn't. To which I replied, "Fine. When it gets to New York tomorrow, ship it to Ontario."
To which the GATEWAY employee replied, "It's the customer's responsibility to ship the part."
I have to edit the next part quite a bit because it involves me losing it a wee bit and then apologizing to the GATEWAY employee for getting mad at her, but it basically ends up with me respectfully requesting to speak with her supervisor.
No, GATEWAY didn't have a supervisor I could speak with. No, there was NO GATEWAY employee she could transfer me to. I told her I was not going to pay for the card to be shipped back to Canada, and then pay for it to get shipped from BC to Ontario. She told me then I wouldn't be getting the new video card. I said this was unacceptable. This was not my fault. I've spent how many hours on the phone over this, and I wanted to speak with someone higher up about this.
The GATEWAY employee told me I could write a letter to their office in Texas to request they reimburse me. I took down the address and hung up.
Back on the phone with UPS. The wonderful guy suggested I just go and buy a new video card because by the time I pay for shipping from New York to BC and then from BC to Ontario, I would be spending that much anyways. But here's the clincher. If I put in a part that doesn't come from GATEWAY, the computer warranty is null and void if we have future problems. And let's face it, I'm not letting GATEWAY win this one.
Yes, I got back on the phone with GATEWAY. I immediately asked to speak with a supervisor. And this particular GATEWAY employee seemed fairly horrified with my story (which of course, was not documented anywhere on our service account) and he transferred me to 'level 2'.
I was put on hold and an automated message came on telling me I would have approximately a 5 minute wait. I was on hold for 40 minutes.
Yes, I told the whole story over again. And ended it with, "When the package arrives in New York tomorrow, I want your company to ship it to Ontario."
Yes, the GATEWAY employee put me back on hold. He kept coming back on line every 10 minutes or so saying he was still working on the problem.
25 minutes later, he finally came back on the line and asked if he could call me back once he's figured out a solution to the problem.
So, here I sit. I'm taking bets. When do you think I'll hear back from GATEWAY? Do you think I WILL hear back from GATEWAY? Do you think they'll ship my new video card? Do you think GATEWAY aka ACER sucks? Do you think we will EVER buy another GATEWAY/ACER product? Do you think my migraine will ever leave????
I'm going to go join the 'GATEWAY SUCKS' group on Facebook.
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