Thursday, April 9, 2009

Stupidstore is Still Stupid

It's been a while since I vented about Stupidstore.

I know. You're rolling your eyes at me. Right this very moment my mother is saying out loud, "WHY DO YOU SHOP THERE??"

Because I'm cheap. You all know that. Once every two weeks I go to buy stuff that's way cheaper there and once in a while they throw me a blog story. It's all good.

Today I was conned into buying a large box of waffles. They were on sale for $6.48. Exactly. I cannot remember to pay the hydro bill on time or what kind of coffee to buy, but I can remember how much groceries cost. It's a sickness, really. Some people cure diseases. I can tell you how much a can of Heinz beans cost in Qualicum Beach circa 1996. (68 cents. Would go on sale 2 for 99 cents every six weeks.)

I know.

I cry at my life too.

Today's escapade with the stinking waffles started with the Eldest looking at me all Bambi like and requesting waffles to celebrate Easter. I would like to point out that I usually make our waffles from scratch and they are quite lovely. But not quite as speedy as 20 seconds in the toaster and let's face it, when you have a waffle craving, there's nothing like opening up the freezer and finding love nestled amongst the ice cubes.

When the cashier scanned the box of waffles, they scanned in at $8.38.

I don't think so.

"Excuse me....what did those waffles just scan through at?"

The cashier scanned them again, and sure enough, they scanned in at $8.38.

"I'm pretty sure those are on sale for $6.48."

The cashier looked at me funny. (I get that a lot. It's ok.) Then she asked me if I'd like her to do a price check.

No, that's perfectly alright. I'm fine with being overcharged a buck ninety.

"Yes. Please," I said.

So the cashier did a price check. We all waited around. I could feel the eyes of the next person waiting in line boring into me. The clerk's phone finally rang and BOOYA! I was vindicated. $6.48 it was.

The cashier then manually changed the price of the waffles and before I could say anything, she got back on her phone and requested a supervisor for an override.

The supervisor, who, by the way was around my age....about 29.....eventually arrived, reached over the cashier, punched in some numbers so $6.48 appeared on the screen, wrote down the bar code (I'm assuming so she could go key in the correct code price) then started to walk away.

"Excuse me......EXCUSE ME.....but don't you have a policy about getting an item for free if it scans in at the wrong price?"

The supervisor didn't even make eye contact with me. Said nothing. She just turned around, punched in some more numbers then walked away. Not a word was ever spoken to me.

I got my waffles for free. But what kind of customer service is that? Here in Canada, there is something called the 'Code of Practice: Scanner Price Accuracy Voluntary Code'. And guess what? Stupidstore is a member.

Incorrect bar code pricing is inevitable. I know that. But at other stores, such as Save-On-Foods, the cashier automatically gives you the item for free, apologizes for the mistake and for causing you inconvenience. Which is how it should be handled. Those are the rules.

Stupidstore should be honouring the rules they agreed to when they signed that Code of Practice. They shouldn't be leaving it to their customers to remind them of their responsibilities.

And their supervisors should know how to make eye contact and speak. At the very least, not be rude.

I am the price check police. Hear me roar.


Bridget said...

THIS makes me laugh! :) You go, girl!

MahoneyMusings said...

Hehehe. We all have our callings....